Customer Support

Stop chasing messages. Start closing deals.

You shouldn’t have to jump between five different apps just to answer one customer. Caawiye brings your WhatsApp, Facebook Messenger, Website Chat, and Email into a single, organized dashboard. Respond faster, keep your team on the same page, and never let a lead go cold again.

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Customer Support Dashboard

What we solve

Learn more about us
Image Description
Scrolling through hundreds of WhatsApp chats to find that hot lead from Friday
No idea which team members are actually closing deals
Can't prove if your marketing spend is bringing profit
Customer data trapped on employees' personal phones

Everything in one place, finally.

All your inbound conversations from all channels go into one collaborative inbox. Your team can access, manage, and respond to messages efficiently without ever switching tabs.

WhatsApp Business

Manage high volumes of chats without sharing one physical phone.

Website Live Chat

Talk to visitors while they are live on your site.

Messenger & Instagram

Reply to social inquiries directly from the dashboard..

Email

Turn support emails into organized tickets automatically.

Value Propositions

Built for the way you actually work

Stop fighting your tools and start closing deals. We provide a platform that prioritizes team communication, intelligence, and data sovereignty.

Private
In-house Collaboration
Secure
Self-Hosted Options

Collaborate, don't compete

Use 'Private Notes' to talk to your teammates behind the scenes before replying to a customer. No more shouting across the office or Telegram screenshots.

Automate the boring stuff

Our built-in AI Assistant learns about your business and suggests answers to common questions like hours or location. It handles the routine, so you handle the sales.

Own your data

Unlike other platforms, we give you the option to host your data on your own servers. Your customer list is your most valuable asset—keep it secure.

All-in-one Inbox

Stop switching tabs. Connect WhatsApp, Email, and Social Media into one shared view so your team never misses a lead again.

Go from chaos to organized in 3 steps

Transitioning your team shouldn't be a project. It’s a simple shift in how you communicate.

Step 1

Connect Your Channels

We link your WhatsApp, Facebook, and Website to the Caawiye dashboard in minutes.
Step 2

Train Your Team

We show your staff how to use the shared inbox, assign chats to each other, and use the mobile app.
Step 3

Watch Your Sales Grow

Every chat is automatically saved as a lead in your CRM. No more "lost" customers or forgotten follow-ups.

Our Cases

All worksBrandingDesignDevelopment

Ready to professionalize your customer service?.
Don't let another lead disappear into a sea of unread messages. Join the modern businesses in Mogadishu and Nairobi who use Caawiye to stay organized

Set Up Your Inbox Today

FAQFAQFAQ

Peace of Mind. We know switching systems feels risky. Here are the common questions business owners ask us before moving to Google Workspace.

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Does this replace WhatsApp?
No, it makes WhatsApp better. Your customers still message you on WhatsApp like they always do, but your team responds from a professional dashboard that tracks everything.
Can multiple staff members use it?
Yes! That is the biggest benefit. You can have 5, 10, or 50 staff members all responding to customers using the same official business number.
Is it hard to set up?
Not for you. We handle the entire technical setup and train your team in a single afternoon.